If a taxi wasnt available we would have and extra 14 miles to walk (33 miles total walk) Orbis Ways knew this and still took our money. I called taxi company and they would only come if they had a car in the area. Getting a taxi to Kingshouse would have meant a 30 mile drive for the taxi. They didnt book us our taxis and the reason came obvious. They didnt book us into the Kingshouse Hotel directly on the route, so we would have had to get a taxi to Balliculish. We couldnt risk continuing for the following reason: From Tyndrum to Kingshouse is a 19 mile 2500 feet walk. Day 2- pre booked taxi pre paid taxi failed to collect us, causing to walk an extra 7 miles, back to a hotel that had the room booked under a different name, so it took a hour to sort out this issue. On arriving problem with hotel Day 1 to Drymen - couldnt check in till after 16:00 which ridiculous, had to wait 2 hours in a rain storm outside, before we were allowed inside. Im.not going to go into a big rant, but here is a overview. A company of similar name exists, that has 5 star reviews. *UK CUSTOMERS BEWARE* I used this company as at first glance it seemed to be a British Company but i was wrong.